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What is a Managed Service Provider (MSP)?

Definition of a Managed Service Provider

An MSP is a third party company that is responsible for managing and providing services to another business. Services delivered by an MSP is usually remote and a daily occurrence. Conventionally, an MSP is used for managing information technology (IT) services like infrastructure, security, networking and applications. However, today's modern MSPs may also serve a variety of functions that business's may need to operate, for example: HR, Payroll and Customer engagement. In this blog, we will be discussing MSPs in the context of the IT sector.

What functions does an MSP serve?

MSPs are an external IT department for companies who lack in-house IT assistance. MSPs often have IT specialists with a wide skillset to ensure effective collaboration with clients and ensure their IT queries are promptly dealt with. Here are a few roles you can typically expect from an MSP:

Cloud services:

Cloud services refer to online services that offer a range of resources and utilities, enabling individuals to utilize computing capabilities, storage, and software applications without the need to manage physical hardware.

Project management:

IT project management involves the strategic planning, coordination, and supervision of IT projects to ensure timely completion within set budgets and meeting specific goals. This process includes managing resources, mitigating risks, and handling communication among project stakeholders.

IT Infrastructure:

The IT infrastructure encompasses all the essential elements like hardware, software, networking, data centers, facilities, and equipment needed to support IT services. It creates the foundation of an business's IT environment, facilitating the implementation and delivery of various IT solutions and services.

Cyber security:

Cyber security is the protection of systems, networks, and data from cyber threats, unauthorized entry, harm, and theft. It involves the utilization of technologies, procedures, and measures to prevent cyber attacks.

Why should business's use an MSP?

Businesses should consider partnering with an MSP because it offers numerous advantages. MSPs help reduce the need for in-house IT staff, leading to significant cost savings and overall lower IT expenses. They provide access to a team of skilled professionals with specialized knowledge. With continuous monitoring and maintenance, MSPs offer proactive support to prevent issues before they occur. Additionally, MSPs enable businesses to scale their IT resources up or down based on changing needs which offers flexibility to organizations. By handling IT management, MSPs allow businesses to focus on their core operations. They also make sure that the latest security measures and compliance standards are met, protecting the business from potential threats. Furthermore, MSPs provide 24/7 support, which promptly addresses any IT issues.

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